Policy on Guaranteed Departures & Small Group Fee
Guaranteed Departures and Small Group Fee.
Trip for two – We understand that people are reluctant to commit to a week-long tour if they are not sure it will even run. This is especially true for our Australian and Kiwi travellers, who are coming from very far away and tend to plan well in advance. For this reason, we guarantee that all of our tours will run with a minimum of two people, but a “small group fee” applies to groups of five or less.
We know that many of you look forward to meeting new people and enjoying the camaraderie of like-minded adventurers, and perhaps that is why you signed up for a tour in the first place. Indeed, you might even prefer not to take a tour if you knew you were the only ones on it. Thus, in the unlikely event that you are the only two people booked on a tour, we will give you the option to cancel one month before departure for a full refund, no penalty attached.
Once we accept your booking, we will not cancel the tour.
Guaranteed departures and small group fee. How does it work?
If you have signed up and paid a deposit for two people, the tour departure is automatically guaranteed. If no one else has signed up 30 days before departure we will notify you and give you the option of cancelling the tour and receiving a full refund, OR of committing to the tour and accepting the “small group” charge of €200 per person for departures with fewer than 6 participants for all scooter tours in Italy, and €300 per person for departures with fewer than 6 participants for all scooter tours outside of Italy. We request this modest supplement in order to make the tour viable for us. The option to cancel a tour 30 days before departure applies only to tours with two people only. This means that if there are three, four, or five people booked on the tour you do not have the option to cancel, and you will be required to pay the small group fee.
We believe that this is a fair arrangement for all concerned.
Finally, depending on the tour and the season, we reserve the right to not accept your reservation. Generally, we will keep a tour on our calendar until four weeks before departure. If we have not received any sign ups by then we cancel that date. If it is six weeks, or even eight weeks before departure and we get two sign ups, we might refuse your booking, because we may not be confident that we will get more sign ups. We leave the date available because we often get groups of four or six signing up for a tour. If it is three months before departure, we have plenty of time to promote that particular tour and we will probably get other people to sign up.
The bottom line is, once we accept your booking, we will not cancel the tour.
Toll free Canada & USA
please note this will ring through to our office in Italy and will be answered between 09:00 and 18:00 Italian time.
(+64) 3 3375951
(+39) 0577 749198
Italian operations office
You can also leave a message, but communication by email is more reliable because during the season we are often on tour, and not in the office.