Policy on Guaranteed Departures & Small Group Fee

Guaranteed Departures and Small Group Fee.

Please read carefully

We understand that people are reluctant to commit to a week-long tour if they are not sure it will even run. This is especially true for our Australian and Kiwi travellers, who are coming from very far away and tend to plan well in advance.

We also know that many of you look forward to meeting new people and enjoying the camaraderie of like-minded adventurers, and perhaps this is the most important aspect for you.  Thus, in the unlikely event that your tour fails to reach its minimum required numbers, we will offer you an alternative tour or give you the option to cancel one month before departure for a full refund, no penalty attached.  Please read our policy as follows:

Guaranteed Departures and Small Group Policy for Italy-based scooter tours:

We will guarantee a tour departure with a minimum of 2 people for our Italy-based scooter tours. A small group fee will apply for groups of less than 6 people.

Thirty days before your tour departure we will contact you to advise you of the situation regarding the number of people on the tour. There are three possible scenarios:

1) There are less than three people signed up, in which case you can either cancel your tour and get a full refund, or commit to the tour and pay the small group fee of €200 per person and we will run the tour for just two people.
OR

2) There are more than two and less than six people signed up, in which case the tour is guaranteed but you are obliged to pay the small group fee of €200 per person. If the tour receives additional sign-ups to bring the tour to more than five by the time the tour departs, then the small group fee will be refunded to you.
OR

3) There are more than five people booked on the tour, and no small group fee is requested.

Guaranteed Departures and Small Group Policy for our scooter tours in France, Croatia and Spain:

We will guarantee a tour departure with a minimum of 4 people for our scooter tours in France, Croatia, and Spain. A small group fee will apply for groups of less than 6 people.

Thirty days before your tour departure we will contact you to advise you of the situation regarding the number of people on the tour. There are three possible scenarios:

1) There are less than four people signed up on the tour, so as a result we cancel the tour and give you a full refund.
OR

2) There are more than three and less than six people signed up, in which case the tour is guaranteed but you are obliged to pay the small group fee of €200 per person. If the tour receives additional sign-ups to bring the tour to more than five by the time the tour departs, then the small group fee will be refunded to you.
OR

3) There are more than five people booked on the tour, and no small group fee is requested.

At all times we reserve the right to decline a new booking within 8 weeks of the start date, subject to current booking numbers on that departure. This is to avoid unwanted disappointment and frustration to our travelers if the tour does not meet minimum numbers.





Need Assistance?


1-877-315-9053

Toll free Canada & USA
please note this will ring through to our office in Italy and will be answered between 09:00 and 18:00 Italian time.

(+64) 3 3375951

New Zealand

(+39) 0577 749198

Italian operations office
You can also leave a message, but communication by email is more reliable because during the season we are often on tour, and not in the office.




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Customer support

1-877-315-9053
Toll free Canada & USA 

(+64) 3 3375951
New Zealand

(+39) 0577 749198
Italian operations office

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